Stop Enforcing Process. Use Habit Design for Teams.
Most Process Changes Don’t Stick
OK, let’s do a quick show of hands of everyone who’s come up with a new process to solve an important problem. Keep your hand up if you’ve had a personal experience in which a week or a month later the new process wasn’t being followed. All of us then?
The tagline is the crux: habits are more important than process. What are good habits? Spending time each Monday morning reviewing my calendar, trimming out extra junk, and making sure I have work done for various meetings is a good habit. When I do this as part of my workflow I feel streamlined all week, otherwise I am struggling to catch up.
Clearing my inbox daily is another one although I’m afraid that like watching my diet I don’t always achieve that one. This one is tricky since I haven’t built a good trigger *and* it’s not part of my daily workflow so it requires willpower.